ALM Login Issue
In the past few weeks I’ve gotten several emails asking about a fix for the error “Local installation has failed. Contact your system administrator.For details, see the Loader log file.” when trying to login to ALM.
Rather than answer each email individually, I thought it would be better to frame my reply in the form of a quick post. The good news is that this is actually a known issue.
This error is usually causing by upgrading ALM/QC to a newer patch and this creates havoc on the ALM client components by throwing them out of synch. Re-installing the client components usually resolved the error. To help we will be using the Quality Center/ALM un-install utility that HP created.
ALM Uninstaller
The ALMUninstaller will automatically find all QC/ALM installation that currently exist on the machine and allows you to choose which version to remove. This also includes a handy option to perform a “Full cleanup”
How to resolve the ALM “Local installation has failed” error
The following steps should help:
- First make sure all your browsers instances are closed
- Download and run the Quality Center/ALM un-install utility that HP created.
- Navigate to the machines C:Program FilesCommon FilesMercury Interactive directory
-
Delete any TD2000_80 or Quality Center folders that you find
- Go to Start>Run and Type in %Temp%
-
Delete the TD_80 folder
- Navigate to the C:WINDOWSDownload Program File directory and delete any Loader Class v# that you find.
- Go to your machines add/remove or uninstall a program section and remove “Microsoft .NET Framework 2.0”
- Reboot your machine
- Open your browser and navigate to your QC/ALM instance. Make sure if this is a windows 7 machine to use the “Run as administrator” option on the browser
- When ALM will start to install its ActiveX control along with the .Net Framework 2.0.
Hopefully after following all these steps your ALM login issues is resolved!
Joe Colantonio is the founder of TestGuild, an industry-leading platform for automation testing and software testing tools. With over 25 years of hands-on experience, he has worked with top enterprise companies, helped develop early test automation tools and frameworks, and runs the largest online automation testing conference, Automation Guild.
Joe is also the author of Automation Awesomeness: 260 Actionable Affirmations To Improve Your QA & Automation Testing Skills and the host of the TestGuild podcast, which he has released weekly since 2014, making it the longest-running podcast dedicated to automation testing. Over the years, he has interviewed top thought leaders in DevOps, AI-driven test automation, and software quality, shaping the conversation in the industry.
With a reach of over 400,000 across his YouTube channel, LinkedIn, email list, and other social channels, Joe’s insights impact thousands of testers and engineers worldwide.
He has worked with some of the top companies in software testing and automation, including Tricentis, Keysight, Applitools, and BrowserStack, as sponsors and partners, helping them connect with the right audience in the automation testing space.
Follow him on LinkedIn or check out more at TestGuild.com.
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