ALM Login Issue
In the past few weeks I've gotten several emails asking about a fix for the error “Local installation has failed. Contact your system administrator.For details, see the Loader log file.” when trying to login to ALM.
Rather than answer each email individually, I thought it would be better to frame my reply in the form of a quick post. The good news is that this is actually a known issue.
This error is usually causing by upgrading ALM/QC to a newer patch and this creates havoc on the ALM client components by throwing them out of synch. Re-installing the client components usually resolved the error. To help we will be using the Quality Center/ALM un-install utility that HP created.
The ALMUninstaller will automatically find all QC/ALM installation that currently exist on the machine and allows you to choose which version to remove. This also includes a handy option to perform a “Full cleanup”
How to resolve the ALM “Local installation has failed” error
The following steps should help:
- First make sure all your browsers instances are closed
- Download and run the Quality Center/ALM un-install utility that HP created.
- Navigate to the machines C:\Program Files\Common Files\Mercury Interactive directory
- Delete any TD2000_80 or Quality Center folders that you find
- Go to Start>Run and Type in %Temp%
- Delete the TD_80 folder
- Navigate to the C:\WINDOWS\Download Program File directory and delete any Loader Class v# that you find.
- Go to your machines add/remove or uninstall a program section and remove “Microsoft .NET Framework 2.0”
- Reboot your machine
- Open your browser and navigate to your QC/ALM instance. Make sure if this is a windows 7 machine to use the “Run as administrator” option on the browser
- When ALM will start to install its ActiveX control along with the .Net Framework 2.0.
Hopefully after following all these steps your ALM login issues is resolved!