ALM/QC Local installation has failed Error.

Software Testing Published on:
patch update

ALM Login Issue

In the past few weeks I've gotten several emails asking about a fix for the error “Local installation has failed. Contact your system administrator.For details, see the Loader log file.” when trying to login to ALM.

Rather than answer each email individually, I thought it would be better to frame my reply in the form of a quick post. The good news is that this is actually a known issue.

This error is usually causing by upgrading ALM/QC to a newer patch and this creates havoc on the ALM client components by throwing them out of synch. Re-installing the client components usually resolved the error. To help we will be using the Quality Center/ALM un-install utility that HP created.

ALM Uninstaller

The ALMUninstaller will automatically find all QC/ALM installation that currently exist on the machine and allows you to choose which version to remove. This also includes a handy option to perform a “Full cleanup”


How to resolve the ALM “Local installation has failed” error

The following steps should help:

  • First make sure all your browsers instances are closed
  • Download and run the Quality Center/ALM un-install utility that HP created.
  • Navigate to the machines C:\Program Files\Common Files\Mercury Interactive directory
  • Delete any TD2000_80 or Quality Center folders that you find


  • Go to Start>Run and Type in %Temp%
  • Delete the TD_80 folder


  • Navigate to the C:\WINDOWS\Download Program File directory and delete any Loader Class v# that you find.
  • Go to your machines add/remove or uninstall a program section and remove “Microsoft .NET Framework 2.0”
  • Reboot your machine
  • Open your browser and navigate to your QC/ALM instance. Make sure if this is a windows 7 machine to use the “Run as administrator” option on the browser
  • When ALM will start to install its ActiveX control along with the .Net Framework 2.0.

Hopefully after following all these steps your ALM login issues is resolved!

 

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}
patch update

Software Quality Management in TestOps

Posted on 08/31/2022

Quality is most likely foremost in your mind when building a new product, ...

Software Testers Directory: 14 Best Software Testing Tools in 2022

Posted on 05/20/2022

Software testing is a process in software development. It helps developers find and ...

The Ultimate Mobile Testing Guide: 11 Tips to Test Your App Effectively

Posted on 03/21/2022

Are you a tester who wants to excel in the team? Or a ...