Effective Date: January 1, 2025
Last Updated: December 17, 2024
1. INTRODUCTION
Test Guild LLC (“TestGuild,” “we,” “us,” or “our”) operates testguild.com and related websites, mobile applications, newsletters, webinars, online conferences, podcasts, and digital properties. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the California Privacy Rights Act (CPRA) and other applicable privacy laws.
We respect your privacy and are committed to protecting your personal information through our compliance with this policy.
2. NOTICE AT COLLECTION – INFORMATION WE COLLECT
We collect personal information in the following categories as defined by the CPRA:
Categories of Personal Information Collected
| Category | Examples | Purpose of Collection | Retention Period |
|---|---|---|---|
| Identifiers | Name, email address, IP address, unique personal identifier, online identifier | Account creation, service delivery, communications, analytics | 3 years after last interaction or as required for business/legal purposes |
| Professional Information | Company name, job title, industry, professional interests, automation testing experience | Content personalization, event registration, relevant communications | 3 years after last interaction |
| Commercial Information | Purchase history, conference registrations, course enrollments | Service fulfillment, customer support, recommendations | 7 years for financial records |
| Internet Activity | Browsing history on our sites, search history, interaction with content, pages visited | Site improvement, content optimization, personalization | 2 years |
| Geolocation Data | Approximate location (city/state level) based on IP address | Content localization, event recommendations | Session-based (90 days max) |
| Audio/Visual | Webinar recordings, podcast submissions, conference presentations (if you're a speaker) | Content delivery, educational purposes | Indefinitely for published content with consent |
| Inferences | Preferences for testing tools, learning interests, skill level assessments | Personalization, recommendations | 2 years |
Sensitive Personal Information
We do NOT intentionally collect sensitive personal information such as:
- Social Security numbers, driver's license numbers, passport numbers
- Account log-in credentials with passwords
- Precise geolocation
- Racial or ethnic origin, religious beliefs, union membership
- Health, genetic, or biometric data
- Sexual orientation information
3. SOURCES OF PERSONAL INFORMATION
We obtain personal information from:
- Directly from you:Â When you register, subscribe, purchase, or submit forms
- Automatically:Â Through cookies and similar technologies when you visit our sites
- Third parties:
- Analytics providers (Google Analytics)
- Payment processors (Stripe, PayPal)
- Email service providers
- Social media platforms (when you interact with our content)
- Event sponsors (with your consent)
4. HOW WE USE YOUR INFORMATION
Primary Uses
- Service Delivery:Â Provide access to conferences, webinars, courses, and content
- Communications:Â Send newsletters, event updates, and service-related messages
- Personalization:Â Customize content and recommendations based on your interests
- Analytics:Â Understand usage patterns and improve our services
- Marketing:Â With consent, inform you about relevant products, events, and opportunities
- Legal Compliance:Â Meet legal obligations and enforce our terms
Sponsor-Related Disclosures
When you register for sponsored events, webinars, or download sponsored content, we may share limited registration information with sponsors. This will ALWAYS be clearly disclosed at the point of registration with options to opt-out where applicable.
5. HOW WE SHARE YOUR INFORMATION
Service Providers (Not a “Sale” or “Share” under CPRA)
We disclose personal information to service providers who process it on our behalf:
- Email platforms (for newsletter delivery)
- Payment processors (for transactions)
- Web hosting providers
- Analytics services
- CRM systems
- Webinar/video platforms
Business Transfers
If TestGuild is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
Legal Requirements
We may disclose information when required by law, court order, or government request.
Event Sponsors (Disclosed Sharing)
Important:Â When you register for sponsored content or events, we may share your registration information (name, email, company, job title) with the sponsor. This sharing is:
- Always disclosed clearly at registration
- Limited to the specific sponsor(s) of that event
- Subject to your consent (you can often opt-out)
- Not considered a “sale” as no monetary consideration is received for your data specifically
We Do NOT:
- Sell your personal information for monetary consideration
- Share your personal information for cross-context behavioral advertising
- Process sensitive personal information
6. YOUR PRIVACY RIGHTS (CALIFORNIA RESIDENTS)
Under the CPRA, California residents have the following rights:
Right to Know
You can request to know:
- Categories of personal information collected
- Specific pieces of personal information collected
- Categories of sources
- Business/commercial purposes for collection
- Categories of third parties with whom we share
Right to Delete
Request deletion of your personal information, subject to certain exceptions.
Right to Correct
Request correction of inaccurate personal information.
Right to Opt-Out
Opt-out of the sale or sharing of personal information (Note: TestGuild does not sell personal information).
Right to Limit Use
Limit use and disclosure of sensitive personal information (Note: We don't collect sensitive personal information).
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
How to Exercise Your Rights
Submit requests via:
- Email:Â privacy@testguild.com
- Online Form: https://testguild.com/contact-us/
- Toll-Free:Â 1-865-272-6088
- Mail:Â Test Guild LLC, 1061 Camp Austin Rd, Oakdale, TN 37829
Response Timeline:Â We will acknowledge receipt within 10 business days and respond within 45 days. If more time is needed, we'll inform you of the reason and extension period (up to 45 additional days).
Verification Process
To protect your privacy, we will verify your identity before processing requests. We may ask for:
- Email verification
- Information matching our records
- Additional documentation if necessary
Authorized Agents
You may designate an authorized agent to make requests on your behalf. The agent must provide:
- Written authorization from you
- Proof of identity
- We may still verify your identity directly
7. COOKIES AND TRACKING TECHNOLOGIES
We use the following types of cookies:
Essential Cookies
Required for site functionality, security, and performance.
Analytics Cookies
Help us understand how visitors interact with our sites (Google Analytics, etc.).
Marketing Cookies
Track effectiveness of our marketing campaigns (only with consent).
Managing Cookies
- Browser Settings:Â Control cookies through your browser preferences
- Cookie Banner:Â Use our cookie consent tool when visiting our site
- Global Privacy Control:Â We honor GPC signals where required by law
- Do Not Track:Â We respond to DNT signals by not tracking users who enable it
8. DATA SECURITY
We implement appropriate technical and organizational measures to protect personal information, including:
- Encryption in transit (SSL/TLS)
- Secure data storage
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
- Incident response procedures
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
9. DATA RETENTION
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods are listed in Section 2.
Factors we consider include:
- Legal and regulatory requirements
- Statute of limitations periods
- Business operational needs
- Your ongoing relationship with us
10. CHILDREN'S PRIVACY
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will promptly delete it.
11. INTERNATIONAL TRANSFERS
Your information may be transferred to and processed in the United States where our servers are located. By using our services, you consent to such transfer and processing.
12. MARKETING COMMUNICATIONS
Email Marketing
- You can opt-out of marketing emails via the unsubscribe link in any marketing message
- We maintain suppression lists to ensure you don't receive unwanted communications
- Service-related emails (purchase confirmations, account updates) cannot be opted out of while you maintain an account
SMS Marketing
We do not currently conduct SMS marketing. If we do in the future, we will obtain explicit consent.
13. YOUR CHOICES
You have choices regarding your information:
Account Information
Update your profile and preferences in your account settings.
Email Preferences
Manage email subscriptions through preference centers or unsubscribe links.
Analytics Opt-Out
- Google Analytics:Â https://tools.google.com/dlpage/gaoptout
- Other analytics providers: See their respective privacy policies
Browser-Based Controls
- Cookie settings
- Do Not Track preferences
- Global Privacy Control
14. THIRD-PARTY LINKS AND SERVICES
Our sites may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.
15. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be notified via email or prominent website notice.
16. ACCESSIBILITY
We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you need this policy in an alternative format, please contact us.
17. CALIFORNIA PRIVACY RIGHTS METRICS
For the previous calendar year (2024):
| Metric | Count |
|---|---|
| Requests to Know (Personal Information) | 12 |
| Requests to Delete | 8 |
| Requests to Correct | 3 |
| Requests to Opt-Out | N/A (We don't sell data) |
| Average Days to Respond | 15 |
| Requests Denied (with reason) | 2 (Unable to verify identity) |
18. CONTACT INFORMATION
For questions about this Privacy Policy or to exercise your privacy rights:
Test Guild LLC
Privacy Officer
1061 Camp Austin Rd
Oakdale, TN 37829
United States
Email:Â privacy@testguild.com
Phone:Â 1-865-272-6088
Privacy Request Form:Â https://testguild.com/privacy-request
APPENDIX A: CATEGORIES OF PERSONAL INFORMATION DISCLOSURE
| Category | Disclosed to Service Providers | Disclosed to Sponsors | Sold | Shared for Cross-Context Behavioral Advertising |
|---|---|---|---|---|
| Identifiers | Yes | Yes (with consent) | No | No |
| Professional Information | Yes | Yes (with consent) | No | No |
| Commercial Information | Yes | No | No | No |
| Internet Activity | Yes | No | No | No |
| Geolocation | Yes | No | No | No |
| Audio/Visual | Yes | No | No | No |
| Inferences | Yes | No | No | No |
APPENDIX B: GLOSSARY
- Personal Information
- Information that identifies, relates to, or could reasonably be linked with you or your household.
- Sale
- Under CPRA, the exchange of personal information for monetary or other valuable consideration.
- Service Provider
- A business that processes personal information on our behalf for business purposes.
- Third Party
- An entity that is not a service provider and receives personal information.
- Business Purpose
- Use of personal information for operational purposes or other notified purposes that are reasonably necessary and proportionate.
