QuickTest Pro – Missing Menu Items.

QTP/UFT Published on:
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This drives me crazy! Occasionally I find that QTP is missing some of its menu items. I see this on different machine at different times. And I've seen the behavior in QTP 11 and QTP 10 – not sure what causes it. Doing a re-install “repair' option doesn't even fix it. But no worries — here is a quick fix. To restore all your menu items:

  • Right click on the QTP toolbar and select Customize…
  • In the Customize dialog choose the Toolbars tab
  • Under the Toolbars tab click on the ‘Restore All' button

All your menu items should now appear.

Hope this saves someone some time.

68 responses to “QuickTest Pro – Missing Menu Items.”

  1. Hi Joe,

    Thanks a lot for the solution. It saved my time. Even i did the same i.e reinstall but again it was there. thanks a ton again :)

    Also, i got a wiered problem yesterday that i was unable to type or click on the Test Window. didn;t get any solution even after googling it. Do you know what might be the reason and possible solution .

    Thanks again .

    • rahul » Hi Rahul – I’m glad this helped you! This happens to one of my machines at least once a month – it use to drive me crazy. Cheers~Joe

      • hello Joe,
        thanks a lot, simple steps and Best one.
        i too reinstalled and lot of excercise i did.
        finally i got this solution from your blog

        thanks a lot
        I’m facing one more issues, when automation running, when scipts try to delete some option in my application there will be windows popup dialog like “Are you sure you want to delete” with OK and cancle button. i use to take RDC and run the script and i minimize/closed the rdc. that time this dialog goes behind the app and qtp not able to find and click on OK button. how to solve this.


        • Suresh Madhavarao »
          Hi Suresh – before you try to click on the button do you first perform an active and a move on the dialog? For example:

          Dialog(“your dialog”).Activate
          Dialog(“your dialog”).Move 200,200.

          I also sometimes have odd issues when using RDC. That’s why i use either RealVNC or TightVNC whenever I can.

  2. This fix saved my day! Working with both QTP 10 & 11, this fix is really helpfull. Keep up the good work on this site. Thank you!

  3. Thanks Joe , this is the second its been happening and i decided to google and walla!! i found a solution from this website!!

  4. Muchas gracias, despues de varios dias intentando repararlo he logrado solucionarlo.. Muy Muy util información.

    Thank you very much.

  5. hello Joe,
    I’m facing one issues, while automation running on RDC, there is some popup to confirm like for deleting “Are you sure want to delete” click Yes or NO and cancle button. When i close the RDC or Minimize, QTP not able to locate the OK button and error message were displayed. How to handle this, i belive i tried with activate option also, it didnt work.
    please suggest a solution.


  6. Hi Joe …

    Great work … keep rocking Joe
    I m unlucky that i got this solution after wasting so much of time in that ….Happy that i got the solution now

  7. Joe,
    thanks for the solution. i tried many options.. modify, repair, uninstall, clean install.. but nothing worked.. atlast found this simple way :)

  8. Ohhh… y didn’t i think of it..!!!! In the Cutomize option tried adding all the needed menu items as command buttons as a quick fix… but that didn’t work as well… wouldn’t allow a drag drop! Thanks! Glad i didn’t try the re-install :)

  9. thank you so much. it worked. it was going crazy. i was trying to reinstall no of ties and all in vain. your solution was quick and easy. thanks again :)

  10. Thanks Joe! This is a very quick solution for missing QTP menu items problem. Your solution resolved my issue.

    Thanks again,

  11. Thanks joe!, tot QTP got crashed, because on few occasion while importing excel to datatable QTP will close due to unexpected error

  12. Hi Joe

    I tried with the solution given by you. i.e., to restore the toolbar. But it didn’t work for me. Still facing the same issue. Any other solutions?

  13. Joe, i was about to reinstall qtp and realized i somewhere lost my license keys, so… I am very happy now, thanks!!

  14. Thanks a lot. I was in the middle of work and this thing made me to reinstall the software…
    Your solution helped me a lot

  15. Hi Joe,

    I came to know that the Quality center supports version control by having a third party plug in. But the problem was that the plug in saves the previous version in qc database. May i know that can we make that plug in save the changes(versions) in my local system instead of the qc database.

    Thanks in advance.


  16. Hi Joe,

    I reinstalled UFT but the problem persisted, your solution saved a lot of time, thanks a lot.

    Any idea why this happens? it happened to me after installing PDF Test Toolkit and i thought that was the main culprit.

    But after going through your page realized issue is with UFT.


  17. Hey Joe,

    This one hit me this AM, again. I really wish they would resolve this thing. Particularly as I have the wrong button, “Restore Layout”, memororized as the solution. Thanks to you and Google it was a quick fix.

  18. I have tried this and it does not work for me. The Menu Bar goes away if you open a script or start a new one. It does appear when you first go into QTP’s “Start Page”.

  19. When we open HP QTP 11 then menu bar is shown. But if we take “new test” then menu bar is not shown. I tried these steps: Right-click on status bar-> then go to ” customized”-> then go to ” toolbar”-> But then there is “Menu Bar” is option/check-box is not clicked/ is not select. Then please give me the solution for select the check-box of Menu bar. why menu bar is not selected by me. Kindly request to you give me the solution quickly for shown Menu Bar when we open new test.

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